FAQ page (New)

Technical Support

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, click on “Buy a Gift Card” in the main menu. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.

About Rav Dror & the Academy

Do I need to be Jewish to join?

No. The Academy is open to everyone -whether you’re Jewish, exploring Judaism, considering conversion, or simply curious about faith and spirituality. The lessons are accessible, practical, and welcoming for all.

Who is Emunah Academy for?

Emunah Academy is designed for individuals of all backgrounds and levels of Jewish knowledge who are seeking to deepen their understanding of Jewish spirituality and tradition. Whether you're just starting your spiritual journey or looking to expand your knowledge, there's something for everyone at Emunah Academy.

Where can I find additional free content related to Emunah Academy?

Emunah Academy provides a wealth of free content on our social media platforms, including short videos, inspirational quotes, and engaging posts. Follow us on Facebook, Instagram, Twitter, TikTok, and YouTube, and join our WhatsApp group to stay updated on the latest teachings, insights, and community discussions. For more options click here.

Who is Rav Dror?

Rav Dror Moshe Cassouto is a teacher, speaker, and spiritual guide from Jerusalem. Through the Emunah Project and now the Emunah Academy, he helps people of all backgrounds connect to faith, discover authentic Jewish wisdom, and bring HaShem into their daily lives. His teachings draw from Breslov, Kabbalah, Tehillim, and prayer, shared in a warm and personal way.

What types of lessons are offered at Emunah Academy?

Emunah Academy offers lessons in various categories, including:

Kabbalah: Delve into the mystical teachings of Jewish spirituality.
Breslov & Chassidut: Explore the teachings of the Breslov Chassidic tradition and other Chassidic insights.
Prayer and Siddur: Learn the significance and proper observance of Jewish prayers.
Tehillim: Explore the Psalms and their profound insights into faith and devotion.
Hitbodedut: Discover the transformative power of personal prayer and introspection.
Halacha: Gain insights into Jewish law and its application in everyday life.
Tanach & Midrashim: Study the scriptures and delve into the depths of Jewish wisdom.
Gemara: Unlock the depth of the Oral Torah through guided study of the Talmud, exploring its logic, language, and eternal relevance.

New to Emunah Academy? Here's How to Get Started!

To access our lessons, simply visit our website and sign up for an account. Once registered, you'll have access to our library of teachings, which you can watch at your own pace and convenience.